- How long does shipping take?
Shipping times vary depending on your location. Typically, it takes 5 to 8 business days for orders to be delivered. Please note that shipping times may be affected during public holidays, which may cause delays in delivery.
- What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. The item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. Please contact us at xchrisbiz@gmail.com to initiate a return.
- Can I return personalized items?
Unfortunately, we do not accept returns for personalized items. However, if the item is defective or damaged, please contact us immediately and we will evaluate the issue and make it right.
- Do you ship internationally?
Yes, we offer international shipping. However, please note that shipping rates and delivery times may vary depending on the destination. Please contact us at xchrisbiz@gmail.com for more information.
- How can I track my order?
Once your order has shipped, you will receive an email with a unique parcel tracking number. You can use this tracking number to track the status of your order. Please allow a few days for the tracking number to become active on the courier's system.
- What if I receive the wrong item or it is damaged?
If you receive the wrong item or if it is damaged, please contact us immediately. We will evaluate the issue and make it right by either sending you a replacement or issuing a refund.
- Can I cancel my order?
Once an order has been placed, it cannot be canceled. However, you can initiate a return within 30 days of receiving your item if you are not satisfied with your purchase.
- Do I have to pay for import fees or duties?
No, our customers do not need to pay for import fees, duties, or VAT (Valued Additional Tax). We take care of these fees for you.
- How long does it take to process an order?
It usually takes 1-3 business days to process an order from the date it was placed. Please note that processing times may be longer during busy periods or public holidays.
- How can I contact customer service?
If you have any further questions or need assistance, please contact our customer service team at xchrisbiz@gmail.com. We are here to help!